Shopping Policy for Nammaanekal:

1. Order Placement:

   • Customers can place orders 24/7 through the Nammaanekal mobile app.
   • To make a purchase, customers must create an account or proceed as a guest.

2. Payment Methods:

   • Nammaanekal.com accepts major credit cards, debit cards, and digital payment methods.
   • Cash on delivery (COD) is available for eligible orders.

3. Order Confirmation:

   • Customers will receive an order confirmation email with a summary of their purchase and order number.
   • Order details can be viewed in the customer's account on the website.

4. Shipping and Delivery:

   • Standard shipping is available with an estimated delivery time of 1 business days.
   • Expedited shipping options are available at an additional cost.
   • Customers will receive a tracking number to monitor the status of their shipment.

5. Free Shipping:

   • Orders over a specified amount (e.g., $50) qualify for free standard shipping.

6. Returns and Exchanges:

   • Returns are accepted for unused and undamaged items in their original packaging.
   • Customers are responsible for return shipping costs unless the return is due to a product defect or error on the part of Nammaanekal team.

7. Refund Process:

   • Refunds are processed within 2-3 business days after receiving the returned item.
   • Refunds are issued to the original payment method.

8. Cancellation Policy:

   • Orders can be canceled within 1 hour of placement through the customer's account.
   • After 1 hour, orders are processed, and cancellation is not possible.

9. Customer Support:

   • Customer support is available via email, live chat, or phone during business hours (e.g., Monday to Friday, 9 am to 6 pm).
   • Response time for inquiries is within 24 hours.

10. Privacy and Security:

    • Nammaanekal.com is committed to protecting customer information and follows industry-standard security measures.
    • Personal information is used only for order processing and communication.

11. Promotions and Discounts:

    • Promotions and discounts may be offered periodically. Terms and conditions for each promotion will be clearly communicated.

12. Policy Updates:

    • Nammaanekal reserves the right to update or modify the shopping policy. Any changes will be communicated through the website or email.